Privacy Policy

Last updated: March 2026

Sourcyness, ("we," "us," or "our"), is committed to protecting the privacy of visitors to our website sourcyness.com and our clients worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

  • Fill out a contact form or request a consultation
  • Subscribe to our newsletter or blog
  • Engage us for professional services
  • Communicate with us via email, phone, or chat
  • Interact with our AI-powered chat assistant

This information may include your name, email address, phone number, company name, job title, industry, project details, and budget range.

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and navigation patterns
  • Referring URL (the page that linked you to our site)
  • Device type (desktop, tablet, mobile)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. These include:

  • Essential cookies, Required for the website to function properly (e.g., accessibility preferences stored in localStorage)
  • Analytics cookies, Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing cookies, Used to deliver relevant advertisements if you have opted in

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.

1.4 Information Collected via AI Assistant

Our website features an AI-powered chat assistant ("Sourcyness AI Assistant") that helps visitors explore our services, schedule consultations, and create support tickets. When you use the AI Assistant, the following information may be collected:

  • Conversation content: Messages you type during the chat session, which may include your name, email, company name, project requirements, and preferences
  • Scheduling data: Date, time, timezone, and meeting preferences when booking consultations
  • Support ticket data: Issue descriptions, severity levels, and file attachments (images, PDFs, documents) submitted through the assistant
  • Consent status: Whether you agreed to the AI Assistant's terms before starting a conversation

Important disclosures about the AI Assistant:

  • The AI Assistant is powered by third-party artificial intelligence technology (Anthropic Claude). Your messages are processed by this third-party service to generate responses.
  • Conversation data is stored in temporary server memory for the duration of your session only (maximum 30 minutes of inactivity) and is automatically deleted thereafter.
  • The AI Assistant does not retain conversation history between separate sessions.
  • Information you provide for scheduling or ticket creation (name, email, meeting details) is transmitted via email to our team and stored in our calendar and support systems.
  • File attachments uploaded through the AI Assistant are stored temporarily on our servers for ticket processing and automatically deleted when your session expires.
  • The AI Assistant requires your explicit consent before collecting any information. You may decline and contact us directly via email, phone, or the contact form instead.
  • Responses from the AI Assistant are generated by artificial intelligence and are for general guidance only. They do not constitute professional advice, commitments, or guarantees from Sourcyness.

2. How We Use Your Information

We use collected information to:

  • Respond to your inquiries and provide requested services
  • Provide AI-assisted responses, service recommendations, and appointment scheduling
  • Send you relevant communications about our services (with your consent)
  • Improve our website, services, and user experience
  • Analyze website usage patterns and performance
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers, Trusted third-party vendors who assist in operating our website and delivering services (e.g., hosting providers, email platforms, analytics tools, AI technology providers). These providers are contractually obligated to protect your data.
  • AI processing, When you use our AI Assistant, your messages are processed by Anthropic (our AI technology provider) to generate responses. Anthropic processes this data according to their privacy policy and data processing terms.
  • Legal requirements, When required by law, regulation, legal process, or governmental request.
  • Business transfers, In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With your consent, When you have given explicit permission to share your data.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmission
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for 24 months. Client project data is retained for the duration of the engagement plus 36 months. Analytics data is retained for 26 months. AI Assistant conversation data is stored in temporary server memory only and is automatically deleted after 30 minutes of inactivity or when the session ends — no conversation transcripts are permanently stored. Information submitted through the AI Assistant for scheduling or support tickets (name, email, meeting details, ticket content) is retained as part of our standard business communications and support records.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access, Request a copy of the personal data we hold about you
  • Correction, Request correction of inaccurate or incomplete data
  • Deletion, Request deletion of your personal data ("right to be forgotten")
  • Restriction, Request restriction of processing of your data
  • Portability, Request transfer of your data to another service provider
  • Objection, Object to processing of your data for certain purposes
  • Withdraw consent, Withdraw previously given consent at any time

To exercise any of these rights, please contact us at support@sourcyness.com.

7. International Data Transfers

Sourcyness operates globally and serves clients worldwide. Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for all international transfers in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Compliance with Specific Regulations

10.1 GDPR (European Union)

If you are a resident of the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the rights described in Section 6 above. Our lawful basis for processing your data is typically consent or legitimate business interest.

10.2 CCPA (California, USA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of any sale of personal data. We do not sell personal information. To make a request, contact support@sourcyness.com.

10.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate or serve clients, including but not limited to UAE PDPL, Pakistan's data protection regulations, and India's DPDP Act.

11. Limitation of Liability for Data Practices

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, no owner, shareholder, director, officer, employee, agent, contractor, or representative of Sourcyness shall bear any personal liability for any data breach, data loss, unauthorized access, or any other privacy-related incident. Any and all claims related to data practices shall be directed solely against Sourcyness as a corporate entity.

In no event shall the total liability of Sourcyness for any privacy-related claim exceed the greater of (a) the fees paid by you to Sourcyness in the 6 months preceding the claim, or (b) two hundred fifty US dollars ($250 USD). Sourcyness shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from any privacy-related matter.

You acknowledge that no method of data transmission or electronic storage is 100% secure, and you assume the risk inherent in providing personal information over the internet.

12. AI Assistant Disclaimer and Limitations

The Sourcyness AI Assistant is powered by third-party artificial intelligence technology and is provided as a convenience tool to help visitors explore our services and schedule consultations. By using the AI Assistant, you acknowledge and agree that:

  • Responses generated by the AI Assistant are for general informational purposes only and do not constitute professional advice, binding commitments, contractual offers, or guarantees of any kind from Sourcyness.
  • The AI Assistant may occasionally produce inaccurate, incomplete, or outdated information. All information provided should be independently verified with our human team before relying upon it for any decision.
  • Pricing, timelines, deliverables, service scope, or any other business terms mentioned by the AI Assistant are not binding. Only written agreements signed by authorized representatives of Sourcyness constitute valid commitments.
  • Sourcyness and its respective owners, directors, officers, employees, and agents shall not be liable for any loss, damage, or harm arising from reliance on information provided by the AI Assistant.
  • The AI Assistant processes your messages through a third-party AI provider (Anthropic). While we take reasonable measures to protect your data, you use the AI Assistant at your own risk and should not share sensitive personal information (such as financial data, passwords, social security numbers, or health information) through the chat.
  • Appointment bookings made through the AI Assistant are subject to confirmation by our team. Calendar invitations are sent automatically but the meeting is considered confirmed only when acknowledged by a Sourcyness team member.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: